Effective Date: 22 July, 2025
Welcome to Elysian Flame. By accessing, browsing, or using our website (www.elysianflame.in), placing an order, or interacting with our brand in any manner, you agree to comply with and be bound by the following Terms and Conditions.
1. General Information
- This website is operated by Elysian Flame, based in New Delhi, India. Throughout the site, the terms “we”, “us”, and “our” refer to Elysian Flame.
- We reserve the right to update or modify these terms at any time without prior notice. Continued use of the site constitutes your acceptance of those changes.
2. Product Information
- All candles are handcrafted and may vary slightly in color, scent intensity, texture, or finish.
- Images on the website are for illustrative purposes only. Actual product appearance may differ slightly due to lighting, screen resolution, and natural variations in hand-poured items.
- Product descriptions, prices, and availability are subject to change without notice.
3. Pricing and Payments
- All prices are listed in Indian Rupees (INR) unless otherwise specified.
- We accept payments through secure third-party payment gateways (Razorpay, PayPal, credit/debit cards, UPI, etc.).
- International orders will be billed in their local currency based on real-time conversion rates.
- We reserve the right to cancel orders in case of pricing errors, suspected fraud, or payment disputes.
4. Shipping Policy
- Orders are processed within 1–3 business days and shipped as per our Shipping Policy.
- Delivery timelines vary based on location and courier service.
- International customers are responsible for any customs duties or taxes in their country.
- Elysian Flame is not responsible for delays caused by courier partners, customs, or force majeure events.
5. Return & Exchange Policy
- Due to the nature of our handcrafted products, we do not offer returns, refunds, or exchanges once the order has been dispatched.
- Please refer to our full Return Policy for detailed terms.
6. Intellectual Property
- All content on this website, including logos, product names, images, text, videos, designs, and graphics, is the property of Elysian Flame and protected by intellectual property laws.
- You may not reproduce, distribute, modify, or use any content without prior written permission from us.
7. User Conduct
By using our website, you agree:
- Not to misuse the site for any unlawful or prohibited purpose
- Not to attempt unauthorized access to any portion of the website
- Not to upload or transmit viruses, malware, or other harmful code
- To provide accurate, current, and complete information when placing an order
8. Limitation of Liability
- Elysian Flame shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our website or products.
- In no case shall our liability exceed the amount paid for the specific order in question.
9. Indemnification
You agree to indemnify, defend, and hold harmless Elysian Flame and its team from any claims, losses, damages, or legal fees arising from your breach of these Terms or your violation of any law or third-party rights.
10. Governing Law and Jurisdiction
- These Terms and Conditions shall be governed by and construed in accordance with the laws of India.
- Any disputes arising shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.
11. Contact Information
For any questions, concerns, or feedback related to these Terms, you may contact us at:
📧 Email: business.elysianflame@gmail.com
📞 Phone: +91-8384052585
📍 Address: Kalkaji, New Delhi, India
📱 Instagram: @elysianflameofficial
Thank you for choosing Elysian Flame. Your trust means the world to us.
