Effective Date: [22 July, 2025]
At Elysian Flame, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or engage with us through any of our services. This policy applies to all users — both domestic (India) and international.
1. Information We Collect
We collect the following types of personal and non-personal information:
a. Personal Information:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely via third-party payment gateways)
- Account login credentials (if you create an account)
b. Non-Personal Information:
- IP address
- Browser type
- Device type
- Location data (approximate)
- Website usage data via cookies and analytics tools
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill orders
- To communicate with you about your purchase, shipping updates, or support requests
- To send you promotional content, offers, and newsletters (only with your consent)
- To improve our website’s functionality and user experience
- To prevent fraudulent transactions and ensure data security
- To comply with applicable legal obligations
3. Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your information with:
- Trusted third-party service providers (e.g., payment gateways, courier partners, email marketing platforms)
- Legal authorities when required by law, court orders, or government regulations
- Analytics and marketing platforms (with anonymized, non-personally identifiable data)
4. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
For Indian Users (as per DPDP Act):
- Right to access and correct your data
- Right to withdraw consent
- Right to grievance redressal
For EU Users (as per GDPR):
- Right to access, rectify, or erase your data
- Right to restrict or object to processing
- Right to data portability
- Right to lodge a complaint with a supervisory authority
For US Users (as per CCPA):
- Right to know what personal data is collected and why
- Right to request deletion of your personal data
- Right to opt out of data sale (we do not sell data)
You can exercise your rights by contacting us at [your contact email].
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. You may request deletion of your data at any time.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Analyze website traffic
- Personalize user experience
- Store user preferences
You can disable cookies through your browser settings, but some site functionality may be affected.
7. Data Security
We implement industry-standard security measures to protect your personal data. This includes:
- SSL encryption
- Secure servers and firewalls
- Access controls for internal systems
However, no method of transmission over the Internet is 100% secure, so we cannot guarantee absolute security.
8. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect data from minors. If we become aware of such collection, we will promptly delete the data.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we do, the revised date will be updated at the top. We encourage you to review this page occasionally to stay informed.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
📧 Email: business.elysianflame@gmail.com
📞 Phone: +91-8384052585
📍 Address: Kalkaji, New Delhi, India
📱 Instagram: @elysianflameofficial
